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Kasamba Review 2026: True Cost, Refunds & How to Close Your Account

How we wrote this — We didn't take readings on Kasamba. We read its own terms, help center and app listings, and its public Trustpilot page, on 2026-10-20. Every point below links to its source. Zodaria has no partnership with Kasamba; we are an Oranum partner (see the box further down).

In short

Kasamba is a chat-first psychic marketplace billed per minute, with no subscription. Its free-minutes offer is generous, but partial minutes are rounded up, a dormant balance can be charged an inactivity fee, and its refund promises differ between the homepage and the help center.

The true cost of Kasamba

Who runs it
Kasamba, Inc (San Francisco, USA)
Price per minute
Advisors set their own rate. The sample on Kasamba's homepage ran from $2.49 to $10.99 per minute, in USD. Any partial minute is rounded up to a full minute (member terms).
Intro offer
The homepage says "3 FREE minutes on your first reading"; the About page describes 3 free chat minutes with each of 3 new psychics you try. Promotions are usually limited to new accounts.
Automatic top-up
No automatic reload is documented. Pay-as-you-go sessions place a pre-authorisation hold on your card, which drops off within about 5 business days.
Subscription / fees
None documented. But the terms allow a $5 per month inactivity fee on a positive balance after 12 months without use, and if a card is declined Kasamba may try other cards on file for 60 to 90 days.
On your statement
Not stated publicly by Kasamba.
Apps
iOS app rated 4.6 (about 13,300 ratings) and Android app rated 4.5 at the time of checking.

Refunds: what the rules actually say

  • Member terms: refunds are at Kasamba's sole discretion, in limited circumstances, requested within 7 days of the session.
  • Help center: no refunds for completed sessions because you didn't like the advisor's style, predictions or advice; technical problems and unresponsive advisors are reviewed.
  • The homepage promises "Not satisfied? Get up to $50 in credits" and the About page says to "simply request a refund": these don't match the help center. Keep screenshots and ask in writing.

How to stop paying and close your Kasamba account

  1. Kasamba's help center says to log out and uninstall, and to contact Customer Support to disable the account permanently.
  2. To remove a card: Profile, Payment Methods, choose the card, Remove. You can't remove your only card or a card while a balance is unpaid.
  3. Spend or ask about any remaining balance before you leave: after 12 idle months a $5 monthly inactivity fee can apply.

Best for

Chat-first users who want a few free minutes to compare advisors, and who don't expect cash refunds.

Watch out for

  • Partial minutes are rounded up.
  • A dormant balance can be charged $5 a month after 12 months.
  • Refund promises differ between pages: the help center and terms are the stricter ones.

What reviewers report

  • Trustpilot showed 3.6/5 from 1,485 reviews, only 17 of them in the last 12 months (October 2026).
  • Reviewers report being charged for more minutes than they used, credit they couldn't withdraw, and advisors ending sessions early.

Individual reviews are opinions, not verified facts; we report recurring themes only.

Official site: kasamba.com (not a partner link).

Our partner · Sponsored

Prefer to see a reader before you pay?

On Oranum, advisors stream live and you can watch for free before opening a paid private session. Its own catch: an automatic top-up (SmartBuy) to switch off in your settings. Read our Oranum review first.

Ad Visit Oranum

Partner link · paid service · 18+ · for entertainment purposes only.

Frequently asked questions

How much does Kasamba really cost?

Advisors set their own rate. The sample on Kasamba's homepage ran from $2.49 to $10.99 per minute, in USD. Any partial minute is rounded up to a full minute (member terms).

Does Kasamba have a subscription or automatic top-up?

None documented. But the terms allow a $5 per month inactivity fee on a positive balance after 12 months without use, and if a card is declined Kasamba may try other cards on file for 60 to 90 days. No automatic reload is documented. Pay-as-you-go sessions place a pre-authorisation hold on your card, which drops off within about 5 business days.

Can I get a refund from Kasamba?

Member terms: refunds are at Kasamba's sole discretion, in limited circumstances, requested within 7 days of the session. Help center: no refunds for completed sessions because you didn't like the advisor's style, predictions or advice; technical problems and unresponsive advisors are reviewed. The homepage promises "Not satisfied? Get up to $50 in credits" and the About page says to "simply request a refund": these don't match the help center. Keep screenshots and ask in writing.

How do I close my Kasamba account?

Kasamba's help center says to log out and uninstall, and to contact Customer Support to disable the account permanently. To remove a card: Profile, Payment Methods, choose the card, Remove. You can't remove your only card or a card while a balance is unpaid. Spend or ask about any remaining balance before you leave: after 12 idle months a $5 monthly inactivity fee can apply.

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Sources

Checked on 2026-10-20. Prices, offers and rules are set by Kasamba and can change at any time: the platform's own pages are the reference. Psychic readings are for entertainment, 18+ only, and never replace medical, legal, financial or psychological advice.